Refund policy

At TALÉA, each piece of jewelry is prepared individually according to the specific charm combinations selected by each customer. For this reason, special conditions apply regarding returns, as outlined below.

Personalized products

All orders placed with TALÉA are considered personalized products, as each piece is assembled according to the charm selection chosen by the customer at the time of purchase.

In accordance with Article 103(c) of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

Therefore, returns or exchanges are not accepted for reasons of personal preference, incorrect charm selection, or change of mind once the order has been confirmed.

Defective products or errors by TALÉA

In the exceptional event that the product received presents a manufacturing defect or does not match the order placed, TALÉA will assume full responsibility.

In such cases, the customer must contact us within 48 hours of receiving the order by emailing:

hello@taleabrand.com

Please include:

  • Order number

  • Description of the issue

  • Clear photographs of the received product

Once the case has been reviewed, TALÉA will offer, as appropriate:

  • A replacement at no additional cost, or

  • A full refund of the amount paid

Conditions for accepted returns

When a return is approved due to a defect or an error attributable to TALÉA:

  • The product must be unused, in perfect condition, and in its original packaging.

  • Returns will not be accepted for products that have been damaged due to improper use, handling, or normal wear and tear.

Refunds

Approved refunds will be issued using the same payment method used for the original purchase, within a maximum period of 14 calendar days from the confirmation of the return.

Shipping costs

  • In cases of error or defect attributable to TALÉA, return shipping costs will be covered by us.

  • Returns sent without prior authorization will not be accepted.

Contact

For any questions related to returns or product issues, please contact us at:
hello@taleabrand.com